Refunds & Cancellations
Last updated: 29 September 2026
We want you to be happy with every order. This policy explains how cancellations, returns and refunds work on wellwith.shop.
1. Order cancellation
- You may cancel your order before it is dispatched by messaging us on WhatsApp at +91 92660 86554 with your Order ID.
- Once an order is dispatched, it cannot be cancelled — but our damaged/wrong-item policy below still applies.
- Prepaid orders cancelled before dispatch are refunded in full to the original payment method.
2. Damaged, wrong or defective items
- If your order arrives damaged, incorrect or defective, report it within 48 hours of delivery on WhatsApp with your Order ID and clear photos of the product and packaging.
- After verification, we will arrange a replacement or a full refund — your choice.
3. Non-returnable items
- For hygiene and food-safety reasons, opened or partially consumed juice bottles, capsules or oils cannot be returned, unless the item itself is defective.
- Sealed, unopened products in resalable condition may be returned within 7 days of delivery; return shipping is borne by the customer.
4. Refund method and timeline
- Approved refunds are issued to the original payment method (UPI, card or bank account used at checkout).
- Refunds are processed within 5–7 business days of approval. Bank processing may add a few extra days depending on your bank.
- Shipping charges are non-refundable, except when the return is due to our error (wrong or damaged item).
5. How to raise a request
- Message us on WhatsApp: +91 92660 86554
- Share your Order ID and describe the issue (photos help for damage claims).
- We confirm the resolution (replacement or refund) within 24–48 hours.
Questions? See our Contact Us page.